For All Classes: Our Refund Policy and other Terms
We know that you are busy and that things happen that can change your plans. We strive to be as understanding of your circumstances as possible. We don’t like having a lot of rules and procedures, since this is scuba diving and it is supposed to be fun! But to be fair to all our customers and because of the work and staffing preparation required of us in scheduling classes, we have the following policies regarding our classes.
Reserving and Confirming Spots in a Class
Tuition for classes (including open water sessions) must be paid in full to reserve your spot in class. For Open Water Part 1, if a participant has not come in for their orientation session to confirm their spot at least seven days prior to the first class, Underwater Adventures reserves the right to switch the student to different class to make room for another student.
Changes or Cancellations
A student may switch to another class, or to another open water session at Dutch Springs, with no penalty if at least 48 hours notice is given to Underwater Adventures. If less than 48 hours notice is given, there will be a $40 per person change fee. If there are extenuating circumstances that prevent the student from participating on short notice, let us know and we may allow for an exception at our discretion. Any exception would apply to the affected individual only and not to others in a group.
If cancellation of a class or an open water session is requested by the participant due to medical reasons, scheduling conflicts, or any other reason, we will apply the tuition towards another scheduled class or session, or as store credit for up to one year from the date of the request. Due to the preparation involved and the scheduling commitments for the class, we cannot offer a refund of the tuition. Any unused equipment or academic materials can be returned in accordance with the return policy pertaining to merchandise.
Missed Classes
We understand that circumstances may dictate that you have to miss a pool/academic session. Please let us know as soon as possible if you know you will have to miss a class.
Because of the amount covered in each session of the weekend class, if you miss a session during a weekend class you will be required to switch to another class at a later date, and the $40 change fee will be applied if notice is not given within 48 hours.
For the first missed class of a weekly session (scheduled or unscheduled) we will find an opportunity to make up the session in a separate class, or some other time that an instructor and facility are available. There is no charge for this first missed event. Any subsequent missed classes will be scheduled in a similar manner at a cost of $65 per session.
For private, semi-private, or separately scheduled events, any missed classes will result in a charge based on a pro-rated portion of the tuition. This fee will not be assessed in the event that sufficient notice (a minimum of 5 days) is given so that no pool charges are incurred and there is a reasonable opportunity to schedule other events in that time slot.
Additional Required Sessions
We specialize in working with students to help them accomplish the goals of the program and become safe, confident, certified scuba divers. In the event that a participant cannot complete all the course requirements during the scheduled sessions, whether due to physical constraints or simply needing more work to complete the skills or coursework, an additional academic, pool or open water session will be scheduled. This requirement is at the discretion of the instructor based on the program standards. The additional sessions will be at a time agreed to by the participant and instructor, and subject to facility availability. There is no additional cost for the instruction for this additional session (as long as there have been no prior missed sessions as outlined above). Any sessions required beyond the one additional session will require an extra charge of $65/session. For open water sessions, additional rental equipment charges apply.
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